Why Professional Maintenance Matters
Keep It Running Like New
Your Solera® Lumina™ awning is built to perform reliably with minimal maintenance. Professional service helps it run at peak performance year after year. Regular tune-ups extend fabric life, optimize overall performance, and ensure smooth operation—so your awning continues delivering shade and comfort just like the day it was installed.
Maximize Your Warranty Protection
Your 10-year warranty covers manufacturing defects and provides long-term peace of mind. Professional maintenance ensures your warranty stays valid while keeping your awning in optimal condition. Our certified technicians document proper care, so you’re protected if any issues arise.
Expert Care When You Need It
Solera® awnings are sophisticated motorized systems designed for reliability. When service is needed, our factory-certified technicians understand the control system, motor diagnostics, and electrical connection. We can quickly diagnose issues like deep sleep mode or calibration needs that might confuse standard handymen.
Understanding Your System
How Your System Works
Your Solera® awning is a plug-in motorized appliance. The motor connects to a standard 110V outlet, keeping installation simple and operation reliable.
“My Awning Is Dead” - Common Misconception
Myth: “My awning is dead.”
Reality: It likely entered “Deep Sleep” mode due to a power interruption or motor protection trigger. Check that the unit is plugged into a working 110V outlet and the GFCI hasn’t tripped. This is a safety feature, not a failure.
Solution: Our technicians can wake the system and verify the control chain to get you back up and running.
How Wind Sensors Work
The sensor on your front bar detects vibration, not wind speed. Proper calibration ensures your awning retracts when needed without false alarms.
Too Sensitive: Your awning retracts in a light breeze (“Phantom Retraction”).
Not Sensitive Enough: It risks damage during actual high winds.
Professional Calibration: We calibrate this precisely using the manufacturer’s diagnostic tools, ensuring optimal protection without unnecessary retractions.
Common Issues We Fix
Quick reference for common symptoms. Note: Many 'failures' are actually safety features activated.
Sunbrella® Restoration
Safe Bleach Protocol
Water Repellency Restoration
Complete System Inspection
During every service visit, we verify your awning system is performing optimally. We check mounting hardware, structural integrity, and system calibration to ensure everything continues working as designed.
Factory Certified
Expert Technicians
Fully Insured
Official Parts
Support & Maintenance
Access our detailed guides and frequently asked questions to keep your awning in peak condition.
Care & Maintenance Guide
Learn how to clean and maintain your Sunbrella fabric and awning components.
Frequently Asked Questions
Find answers to common questions about operation, troubleshooting, and warranty.
Solera® Owner's Manual
Official Furrion Installation and Owner's Manual for the Lumina™ series.
Frequently Asked Questions
Service Warranty
All our repair services come with a 90-day labor guarantee. Parts are covered by their respective manufacturer warranties.
How often should I service my awning?
We recommend a basic 'Spring Tune-Up' annually to lubricate joints and check the power connection and outlet. A Deep Clean is recommended every 3-5 years.
Can I use a pressure washer?
No. High pressure acts like a knife to acrylic fibers and can blow out seams. We use only low-pressure soft wash methods.
Is bleach safe?
Yes, for the fabric (Sunbrella is bleach-safe). However, bleach is corrosive to the metal frame and bolts. Our professionals protect the hardware while treating the fabric.
Why is water pooling on my awning?
Water pooling typically indicates the pitch needs adjustment. Over time, pitch arms can shift slightly, or seasonal changes may require recalibration. The awning needs a minimum 15-degree slope to shed water properly. We can adjust the pitch arms to restore proper drainage.
Ready to Restore Your Awning?
Schedule your service today and keep your awning running perfectly year-round.
Get A Free Estimate
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